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LastPass has more users and brand recognition than any other password manager, but its popularity is dwindling. The vast majority of users rate 1Password as “Excellent” and are very happy with their password manager product. That’s evident from its high rating on Trustpilot, which has the company at a 4.6 out of 5 stars based on an average of more than 4,500 reviews.
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1Password has a true customer following - especially among Mac users - in large part due to its simple functionality, smooth interaction among Apple products and dazzling customer service. The difference between 1Password’s and LastPass’ reputation is extreme and telling. We believe you’re more likely to receive a quick and friendly response from 1Password over LastPass. LastPass does monitor its forums, but the level of service and communication isn’t at the same level as 1Password.
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That means all free plan users will be forced to fix issues on their own through the use of online resources or forums.
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While LastPass also has community forums, plus email support, an online library of resources, and a chatbot for customer service, it plans to remove in August 2021 the ability for free plan users to email questions to its support team. If you have an issue using 1Password, chances are another user has already asked about the same issue in the forum, which a customer service representative has already left an answer to address. While it’d be nice to see a live chat or phone support option, we do believe 1Password delivers exceptional feedback through its forums because it has a dedicated and responsive customer care team. With 1Password, you can get help through email support, Twitter messaging or adding a post to the community forum. Note : We focus on personal password managers, not business password managers, in this review, but 1Password offers plans for teams while LastPass has business pricing for slightly less. We do like 1Password’s Travel Mode feature that is beneficial for frequent international travelers.
Thanks to its free plan and more generous Families plan, LastPass is the overall winner when it comes to plans and pricing. In the end, LastPass is the better deal for someone who needs to add family members to their plan. You get six Premium accounts at a lower price per year, whereas you would only get five accounts with 1Password, and for a much higher cost. If you want to pay for a password manager month-to-month, 1Password is the way to go (though it will cost more in the long run). LastPass, on the other hand, only offers annual subscriptions. Even though 1Password doesn’t make it clear on its website that it offers monthly and annual subscriptions, we do appreciate that there are several choices available - you just have to dig for them. LastPass: Individual Paid Plansīoth 1Password and LastPass offer unlimited password storage across unlimited devices. Here’s a closer look at each company’s paid offerings.
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Hackers weren’t able to crack LastPass encryption in order to see individual passwords of accounts stored in user “vaults,” according to LastPass. In contrast, LastPass was breached in 2015, which resulted in hackers gaining access to users’ email addresses, master password reminders and what’s known as a uthentication hashes and user salts. WINNER: 1PasswordġPassword, however, has never been breached or hacked. LastPass offers more flexible multikey authentication features and an aggregate security score to show you the strength of your passwords at a glance. You’ll find strong password generators, bug bounty programs and regular audits and reports from third parties included with both 1Password and LastPass. This key security feature is important because it keeps your account out of the hands of hackers or the government. LastPass calls this its “Zero-Knowledge” model. That means the companies cannot access your account at any point. Neither provider stores your master password in cloud servers.
Each password is encrypted with Advanced Encryption Standard (AES)-256 encryption, as well as Password-Based Key Derivation Function 2 (PBKDF2) to prevent brute-force hacks. Both 1Password and LastPass offer high level security to keep your passwords safe.
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